Last updated: June 11, 2026
30-Day Returns
We stand behind every pair. If you're not satisfied, you may return unworn, unwashed grips in their original condition within 30 days of delivery for a full refund of the product price.
How to Start a Return
- Email sales@artixfitness.com with your order number and reason for return.
- We'll reply within 2 business days with return instructions.
- Ship the item back using a trackable method. Customers are responsible for return shipping unless the item arrived damaged or defective.
Refunds
Once we receive and inspect your return, we'll issue a refund to your original payment method within 5–7 business days. Original shipping charges are non-refundable except for defective or incorrect items.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery with photos. We'll cover return shipping and send a replacement or full refund — your choice.
Preorders
Preorders may be canceled for a full refund any time before they ship. Once shipped, the standard 30-day return window applies.
Non-Returnable
- Items returned more than 30 days after delivery
- Items showing signs of use, wear, sweat, or washing
- Items missing original packaging

